The Role Of The Front Office
Beginning of paper
A security program is most effective when all employees participate in the
hotel's security efforts. Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the pre ....
Middle of paper
.... not mention guest room
numbers. People calling guest's at the hotel should be directly connected to
the appropriate guestroom without being informed of the room number. Conversely,
someone asking for a specific room number over the telephone should never be
connected until the caller identifies whom he or she is calling and the hotel
employee verifies the identity of the person in the room requested. A person
inquiring at the front desk about a guest may be asked to use the house phone ....
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Word count: 341
Page count: 2 (approximately 250 words per page)
