Building A Help Desk
Beginning of paper
The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under ....
Middle of paper
.... positioning the help desk correctly within the organization. From this foundation, I will be able to make all other decisions regarding help desk structure and activities that may be derived.
I know that it is extremely important that I clearly define the purpose of the help desk at the outset with a mission statement. My mission statement will be a broad description of the goals of the help desk that will help to define expectations. With clearly defined goals, everyone within my organization ....
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Word count: 2370
Page count: 9 (approximately 250 words per page)
