Total Quality Management In Construction
Beginning of paper
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality ma ....
Middle of paper
.... be done. It was an unquestioned axiom
that if everyone did what the upper management required, the business would be
successful.
Organizations are composed of the people in them and the managers who
lead them. People respond strongly to leadership expectations and rewards. If
they are given little power in their jobs, they have little interest in
improving them. If leaders exhort the members for better output but reward
(promotions, bonuses, recognition) for mostly higher output, they ....
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Word count: 2702
Page count: 10 (approximately 250 words per page)
